Returns & Exchanges

At Riyo Gems, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for items in their original, unworn condition. If your gemstone or jewelry piece doesn't meet your expectations, our streamlined return process ensures a quick and easy resolution.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via email or our online portal with your order number and the reason for your return within 30 days of delivery.

• 2.
  Secure Packaging

  Carefully place the item in its original Riyo Gems packaging, including all certificates of authenticity and promotional materials provided.

• 3.
  Ship the Item

  Affix the provided prepaid return shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Inspection and Refund

  Once our quality assurance team inspects the returned item, your refund or exchange will be processed within 5 to 7 business days to your original payment method.