Frequently Asked Questions

Everything you need to know about our gemstones and services

Are the gemstones at Riyo Gems natural or synthetic?

We specialize in 100% natural, ethically sourced gemstones. Each piece is carefully selected for its quality and authenticity, ensuring you receive genuine earth-mined stones.

How long does shipping take for my order?

Standard domestic shipping typically takes 3-5 business days, while international orders can take 10-15 business days depending on the destination and customs processing.

Do you provide certification for your jewelry and stones?

Yes, many of our premium gemstones come with an authenticity certificate. You can also request a lab report from recognized gemological institutes for an additional fee.

What is your return and exchange policy?

We offer a 30-day hassle-free return policy. If you are not completely satisfied with your purchase, you can return the item in its original, unworn condition for a full refund or exchange.

Can I customize a piece of jewelry?

Absolutely! Riyo Gems offers custom design services. You can choose your preferred gemstone and metal to create a unique piece. Please contact our support team to start your custom project.

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and secure bank transfers to ensure a safe shopping experience.